I have been a customer of Mozy for two years now. Recently I got an email that my credit card had expired and they were unable to bill me.

So I went to their site and tried to enter a new credit card. Well, Mozy has officially implemented several Customer Prevention Policies! First in order to enter your credit card info you need to pass the Captcha test. Well I generally dislike Captcha, I dutifully entered the captcha code and failed and continued to fail for about 20 frustrating minutes. 

After a call to customer support - no wait - Mozy does not take customer support calls from Home subscribers -- with a live chat -- after another 15 minutes of frustration - the rep finally informed me that Mozy does not really work with Google Chrome and that the captcha will always fail if you are using Google Chrome. Nice to tell us that now!

So I went into Mozilla and finally was able to enter my cc info and thought I was done --but it turned out that when you re-enter your credit card info you are automatically billed for a multiyear subscription - and are not given the choice to choose a one year subscription that I wanted. But never mind that - the next day I got an email saying that my credit card had not been accepted.

So I went thru the process again and entered a different credit card. And once again thought I was all set. Then today I get a note from my bank - the first cc- saying they had taken $125 from my account for my Mozy two year subscription -- the one that supposedly didn't work.

Now I'm ending up being charged 180$ for my ostensible one-year subscription. So I tried to contact customer support and had the following interaction:

Notice at the end -- I had to prompt her to apologize...

She says thank you -- and nothing else until my suggestion...

Mozy has an incredible problem with awful customer support -- I had to post on Facebook, Twitter and contact them multiple times because of their policy of not really wanting to support their Home customers for any reason. I can understand the no tech support policy -- but for accounting issues, they need to be able to have a phone conversation. For a company in the backup and protection of my digital assets business - This is a disgraceful way to do business.

After my posts on Facebook and twitter regarding Mozy customer service, other highly dissatisfied Mozy customers have been contacting me -- frustrated in their attempts to get support from Mozy -- thinking that I am Mozy customer support!